Tools and Resources
Natural Dog Treat FAQs
Why does Mother Nature Pet Treats go to the trouble of baking natural premium dog biscuits when using fillers and byproducts is so much easier and cheaper? As a natural dog treat company, we feed our pets only nutritious ingredients and believe in doing the same for your special pet.
Review our Dog Treat FAQs below and you'll learn more about our unique baking process, the wholesome pet food ingredients we use, and why natural treats are the preferred choice for many pet owners.
To browse the FAQs, choose a category for your question, then click go, or search for the ones that interest you.
How and Where to Buy Our Foods:
Do you offer a frequent buyer program? 
The Frequent Buyer Program is not a national program. Although Natura Pet Products supports distributors who choose to sponsor such a program, it is limited in availability. Participation is dependent on distributors and retailers in any given area. We regret if there is not a program available in your area.
What if my pet doesn't like your food?
We are so confident that you will see a positive difference with our all natural dog and cat food, that we offer a 100% Satisfaction Guarantee. If you need to return the pet food for any reason, you can return it to the store where it was purchased. Depending on the store's return policy, you can get a refund of your purchase price, a store credit, or exchange for another product.
Can I have the pet food delivered?
If there are no retailers in your area, you may be able to have the pet food shipped to your home by calling and ordering directly from one of our authorized UPS Providers. Natura Pet Products does not sell directly to the consumer. If you contact our Consumer Service Department, we can give you the appropriate information for your area.
Can I order your natural dog food or cat food online?
Natura Pet Products has a number of retailers enganged in online and eCommerce sales. We support our internet retailers in the same manner that we support our traditional brick-and-mortar retailers. Every Natura retailer must follow our date code system to insure the consumer of the freshest product possible, participate in technical product training, and support our Product Satisfaction Guaranteed Policy.
We encourage you to support your local hometown business people but if you choose one of the many fine Natura internet retailers you can expect to receive the same great quality, freshness and service that all of our retailers provide.
Why isn't the pet food sold at Petco or Petsmart?
We do not sell our natural pet products to mass merchandisers or national chains. All of our pet food distributors and retailers are independently owned pet supply shops, vet clinics, groomers, feed stores, kennels and health food stores. People just like you, who care about healthy animals, operate these stores. We are very loyal to these people, for without them, there would be no Natura.
Does Natura offer a breeders program, or puppy packs?
I'm sorry we do not have a national breeder program or puppy packs at this time. Natura has always dedicated our resources to obtaining the best pet food ingredients that money can buy. Many breeders agree that funding is better allocated in our state of the art processing, food safety, and quality control to produce the healthiest pet food in the world.
You can inquire with retailers in your area that carry Natura products to see if they offer any quantity discounts for breeders and large volume users. If not, they still may be able to help breeders with literature and samples.
